Refund Policy

Policy Scope

This Refund Policy is applicable to all product refund and return and refund applications generated by order transactions on fromourplacehub.it.com, clarifying the platform's refund conditions, processing cycle, operation process and related service standards, protecting the legitimate shopping rights and interests of all platform users.

Return & Refund Eligibility

We provide a 60-day free return service for all products sold on fromourplacehub.it.com. Within 60 days after the user receives the goods, if the product has quality problems, damage during transportation, inconsistent product description or the user has personal use adaptation problems, the user can apply for a free return and refund service. All return applications do not need to bear additional return shipping fees, and the platform undertakes all return logistics costs.

Refund Processing Cycle

After the user submits the return application and successfully returns the goods to the designated warehouse of the platform, our professional after-sales team will complete the inspection and verification of the returned goods within the specified time. After the return verification is passed, the platform will initiate the refund process, and the refund will be successfully returned to the user's original payment account within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing rules of the user's payment channel.

Refund Exceptions

For products that are artificially damaged, severely worn, lost accessories, incomplete packaging or exceed the 60-day return period, the platform has the right to reject the return and refund application. For individual customized products and special promotional limited products, if there is no quality problem, the platform will not support non-quality return and refund applications, so as to standardize the benign operation of the platform's e-commerce business.

Application Process

Users who need to apply for return and refund can submit an application through the platform's customer service channel or order background page. After submitting the application, follow the authorized reseller process prompts to complete the return operation. If you encounter any problems during the application process, you can contact the platform customer service team at any time for assistance.